Frequently Asked Question
How do I schedule a cleaning service?
Scheduling a cleaning service is easy. Simply give us a call or fill out our online contact form, providing details such as your location, preferred date and time, and any specific cleaning requirements. Our customer service team will assist you in finding the best available slot and confirming your appointment.
Are your cleaners trustworthy and reliable?
Absolutely. At Ace of Maids, we understand the importance of trust and security. All our cleaners undergo a rigorous selection process. We hire only experienced professionals who are trustworthy, reliable, and committed to delivering exceptional cleaning services.
What cleaning products do you use?
We prioritize the health and safety of our clients and the environment. We use eco-friendly cleaning products that are effective, non-toxic, and safe for your home, family, and pets. If you have any specific product preferences or sensitivities, please let us know, and we will do our best to accommodate your needs.
Do I need to provide cleaning equipment?
Not at all. We come fully equipped with all the necessary cleaning supplies and equipment. Our team uses high-quality tools, microfiber cloths, and vacuum cleaners to ensure efficient and thorough cleaning of your home. However, if you have any specific requests or prefer that we use your equipment, kindly let us know in advance.
What areas do you serve?
Our cleaning services are available in Dubai in the following areas:
- Damac Hills 2
- Dubai Hills
- Dubai South
- Mira Oasis
- Serena
- Townsquare
If you are unsure whether we cover your location, please reach out to our team, and they will be happy to assist you.
Can I request additional services not listed on your website?
Absolutely! We understand that every home and cleaning need is unique. If you require additional services that are not mentioned on our website, please let us know during the booking process or contact our customer service team. We will do our best to accommodate your requests and tailor our services to meet your specific needs.
What if I need to reschedule or cancel my cleaning appointment?
We understand that schedules can change unexpectedly. If you need to reschedule or cancel your cleaning appointment, kindly inform us as soon as possible. We have a flexible rescheduling and cancellation policy, and our customer service team will work with you to find a suitable alternative.
Are you insured?
Yes, we are fully insured for your peace of mind. Our insurance coverage provides protection against any unforeseen accidents or damages that may occur during the cleaning process. You can trust that we take responsibility for our work and prioritize your satisfaction.
If you have any further questions or need additional information, please do not hesitate to reach out to our customer service team. We are here to assist you and ensure that your cleaning experience with Ace of Maids is exceptional.